Refund and Returns Policy

At Shopwserrldwide, we are committed to providing our customers with the highest quality products and service. We understand that sometimes things don’t work out as planned, and we want to make the return and refund process as easy and stress-free as possible. If you are not satisfied with your purchase, you may return the item under the conditions listed below. Please read our full Refund and Returns Policy for complete information on how to return or exchange products.

1. Return Period and Eligibility

1.1 Return Window
You have 30 calendar days from the date you received your order to initiate a return. After this 30-day period, we are unable to offer you a refund or exchange.

1.2 Condition of the Product
In order to be eligible for a return, the item must be unused, in its original condition, and with the original packaging. Items that are returned after use, or are damaged due to mishandling, will not be accepted for return.

1.3 Non-returnable Items
Certain items are exempt from returns, including:

• Customized or personalized products.
• Clearance, sale, or final sale items.
• Digital products or downloadable items.
• Gift cards or vouchers.

2. Refunds

2.1 Processing of Refunds
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method.

2.2 Refund Timeline
Please allow 7-10 business days for the refund to be processed once your return has been approved. The refund will be credited back to the same payment method used for the original purchase.

2.3 Shipping Fees
Please note that shipping costs are non-refundable. You are responsible for paying the return shipping costs unless the product was received defective, damaged, or incorrect. If you receive a defective or incorrect item, we will reimburse the return shipping charges.

3. Exchanges

3.1 Exchange Eligibility
We are happy to offer exchanges for items that are in new and unused condition. If you would like to exchange a product for another size, color, or a different item, please contact us to ensure that the replacement product is available.

3.2 Exchange Process
To initiate an exchange, please reach out to our customer service team at [email protected] within 30 days of receiving your order. Provide your order number and a description of the item you would like to exchange, along with the reason for the exchange.

3.3 Exchange Shipping
In the case of an exchange, you will be responsible for the return shipping costs, unless the original item was defective or incorrect. Once we receive the returned item, we will ship out the replacement product to you at no additional charge.

4. Defective or Damaged Items

4.1 Reporting Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected]. You must report the issue within 7 days of receiving the product. We require clear photographs of the damage or defect to process the return or exchange.

4.2 Return Instructions for Damaged Products
For defective or damaged items, we will provide you with a prepaid return shipping label. Once we receive the item, we will send you a replacement or issue a full refund, including any applicable return shipping costs.

5. How to Return an Item

5.1 Initiating a Return
To start the return process, please email us at [email protected] with the subject “Return Request.” Include your order number, the name of the item(s) you wish to return, and the reason for the return. Once we receive your return request, we will send you detailed instructions on how to proceed.

5.2 Return Address
After you have contacted our customer service team, we will provide you with a return shipping address. Please do not return any items before contacting us to obtain the correct return address.

5.3 Packaging Your Return
To ensure your return is safely delivered, please pack the items securely in the original packaging, along with any accessories, instructions, or tags that came with the product. Shopwserrldwide is not responsible for any items damaged during the return shipment that are not packaged properly.

6. International Returns

6.1 International Return Process
If you are returning an item from outside the United States, you will need to cover the return shipping costs. Additionally, you may be subject to import duties and taxes, which are your responsibility. Please contact our customer service team for assistance with international returns.

6.2 Customs and Import Taxes
Shopwserrldwide is not responsible for customs delays, import duties, or taxes that may be incurred during international shipping or returns. If customs fees or taxes are applied, they are the responsibility of the customer.

7. Return Shipping Costs

7.1 Who Pays for Return Shipping?
The return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect. If your item is defective or you received the wrong product, we will cover the return shipping costs.

7.2 How to Return Products
To return products, you must mail them to the address provided by our customer service team. Please ensure that the return package is securely packed to prevent damage during transit.

8. Lost Returns

8.1 Tracking Your Return
We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item without proof of tracking.

8.2 Responsibility for Lost Returns
If a return is lost in transit, it is the customer's responsibility to track the package and resolve any issues with the shipping carrier.

9. Cancellations

9.1 Order Cancellations
If you need to cancel an order, please contact us as soon as possible at [email protected]. We process orders quickly, and once an item has been shipped, it may no longer be eligible for cancellation. If your order has not yet shipped, we will cancel it and process a full refund.

10. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, feel free to contact us at [email protected]. Our customer support team is here to help you and ensure that your shopping experience is a positive one.

We hope this policy helps you feel confident in your purchases with Shopwserrldwide . We strive for 100% customer satisfaction and are here to assist you with any concerns.

Thank you for shopping at Shopwserrldwide !